Terms and conditions

Comfortscape (Cariri Ltd)

Company details

We provide short-stay and mid-term serviced accommodation, including corporate and relocation stays, at properties listed on our site and partner platforms.
Minimum booking age of lead guest: 18+
Property-specific details (amenities, maximum occupancy, parking, any special rules) are shown on each listing and form part of these Terms.

A booking is confirmed when payment is processed and written confirmation is issued by us or the platform.
All bookers must sign our digital Rental Agreement for each booking. We send it when the booking is processed (or at inquiry stage if agreed). Failure to sign may result in cancellation in line with the applicable cancellation policy.
Government ID and verification may be requested before check-in for guest and property safety.

We are not VAT registered at present; prices are shown without VAT.
A security deposit and instructions are set out in the Rental Agreement. Typically, the deposit is collected 1 day before arrival and released within 48 hours after checkout, subject to inspection and any deductions for damage, missing items, excess cleaning, or rule breaches.
Fees (e.g., cleaning, extra guests, late checkout, rule breaches) may apply depending on the property and will be stated on the listing or in your booking confirmation.

Standard check-in is from 3:00 pm; checkout is by 10:00 am. These times must be strictly observed unless agreed otherwise in writing.
Access method and arrival instructions are provided prior to check-in.
We may access the property with reasonable notice for maintenance/compliance, or immediately in emergencies or where a serious rule breach is suspected.

You must adhere to the House Rules provided in your booking confirmation and pre-arrival messages.
No parties or events. No smoking or vaping inside any property. Unauthorised visitors/overnight guests are not permitted.
Pets are not allowed unless expressly agreed in writing before arrival (additional conditions/fees may apply).
Respect neighbours and building rules at all times.

The applicable cancellation and date-change policy is shown on the listing/confirmation (property-specific).
No-shows are treated as cancellations under the applicable policy.
Any refunds will be processed to the original payment method where possible.

Force majeure: We cannot take responsibility for events outside our control (e.g., extreme weather, utility failures, strikes). We will do our best to offer a like-for-like alternative or date change; if unavailable, we may refund unused nights paid.
Overbooking: In the rare event of overbooking, we will either refund in full or offer an upgrade at our discretion.

You are responsible for the property during your stay and liable for any damage, missing items, excessive cleaning, smoking/vaping remediation, and breaches of House Rules.
We may charge the payment method on file or retain from the deposit with supporting evidence. A schedule of typical charges may be set out in the Rental Agreement or House Rules.

Keep the property secure; report maintenance issues within 24 hours of discovery and allow reasonable access to resolve them.
Use appliances and facilities as instructed; do not sublet, re-let, or use the property for unlawful purposes or commercial filming without written consent.
All guests, including any agreed visitors, must be declared on the booking and comply with occupancy limits.

We will provide clean, functional accommodation as described and respond to urgent issues within a reasonable timeframe, acting with reasonable care and skill.

To the maximum extent permitted by law, our total liability arising from your booking or stay is limited to the amount paid for that booking, except for death or personal injury caused by our negligence, or fraud.
Guests are advised to hold suitable travel insurance.

Complaints can be submitted in writing via the booking platform, by email, or by phone to the host. We will acknowledge and work to resolve them as promptly as reasonably possible.
Governing law and jurisdiction: England and Wales.

We process personal data as necessary to verify identity, manage bookings, take payment, protect our properties, and comply with law. See our Privacy Policy for details (link to be added).

The version of these Terms in force at the time of booking applies. We may update Terms from time to time.
If any provision is held invalid or unenforceable, the remainder remains effective. No waiver is effective unless in writing.